If something is not right, we will make it right.
The window
Tell us within 3 days of delivery. Items must be unused and unwashed, with tags attached and the original packaging intact.
How to start
Message us on WhatsApp or write to the email on our Contact page with your order number, a photo of the item, and what went wrong. We confirm the return address and arrange pickup or a courier drop.
Who pays the return courier
We do — if the item is faulty, damaged, or not what you ordered. If you simply changed your mind, the return courier charge is yours.
Refunds
Once the item reaches us and passes inspection, your refund is sent by bKash or Nagad within 3–5 working days, or we dispatch the replacement size.
What cannot be returned
For hygiene reasons: opened skincare, makeup, lip products, innerwear and earrings — unless they arrived sealed-but-faulty or were the wrong item. Unstitched fabric that has been cut cannot be returned.